“One star is just because there is a lack of no stars review. This property management company is the worst management company that I have ever worked with and I am ready to submit it to the BBB complaint system as well. They are lacking the basic integrity in the management role from taking care of my tenants to taking care of my investment and that is all under the veil of pretense of the best service until you dig deeper under the surface. Propertycare is NOT what they do. Any repairs that needed to be done were run by the same crew that is ripping you off charging almost double what I can find on the market for any repairs (this is verified). They would do repairs of the same kind almost every month, so I became suspicious and wondered if anything has being repaired at all.When called upon their wrongdoing they were defensive and insulting. There has never been a contact person to talk to who knows what is going on. I guess nobody wanted to take responsibility, but they assured me they have a licensed broker who's vouching for their (wrong)doing. Mostly nothing was done, so I had to take care of maintaining my property by myself while having these unprofessionals for my management team. I fell ashamed that I put my tenants and investment in their hands ever. The last straw was that just before our contract termination (reading:we were still under the contract) -tenants in one unit were complaining that the water heater broke and management refused to do anything by saying that unit needed the new water heater because their "experienced" crew told them so long time ago. They said that I need $1,500 for the replacement of the water heater without sending anyone to verify. I called my plumber and everything was done in a few hours for $300 and as I thought there was no need for the new water heater at all. I put this story in here because it clearly illustrates the quality of this company. Good luck if you go with them. I will make sure to spread the truth about my experience with them.”
“Website is easy to use to report for repairs. Easy to work with.”
“Excellent property management group. As a renter, I trust them and they are quick to resolve anything that needs fixing whether it’s maintenance or answering our questions. Grateful for such a good maintenance team.”
“I have rented with PropertyCare for about 6 years and they are great. Every maintenance request has been taken care of quickly and professionally.”
“Best property management company I’ve ever used!Very friendly and maintenance request are always Handled lightning fast!Very satisfied overall.”
“I had a good experience with Propiritycare, they were organized, punctual, fast and efficient, very good work.”
“Almost 3 years into dealing with Property Care, I have to remove my 5 star rating (which was paid for with an Amazon Gift Card btw) and say that they are just as cheat as most rental agencies. We have the same issues in our rental this year that we did a year ago because all they did was gloss over the real problem. Our tub is still broken, cracked, and leaking. It was suppose to be fixed the first time we requested a repair and had to leave our home and get a hotel with our own money to have it "fixed". Fast forward, all the paint has shed away and it is even worse than what it was before. The attic is filled with dirt that used to be insulation, leading us to extremely high heat bills in the summer. Our A/C unit is outdated and all they do is "flush the lines" when we ask for it to be inspected. Do what you can to stay away and do not trust all the 5 star reviews. Renters are not being taken care of and yet as of this year most people, just like us, are paying over half our wadges on the costs of living in such dilapidated places. Disgusting.”
“Propertycare has been very quick with any service requests that we submit. They communicate via text once the request has been submitted to the service provider so that we know when to anticipate hearing from the technician directly. Very convenient!”
“When I first moved in I felt like property care valued their renters now I feel the complete opposite. I’ve been telling them about a leaking ceiling since I signed a new lease in June (It is now the ending of December). They still not fixed this issue. After I signed a new lease they complete stopped caring about any issues. Maintenance for property care is absolutely terrible, if you have an issue you might as well figure out how to fix it yourself and never rely on their delayed and inconsiderate tendencies.”